Special Order Policy
Special Order items are marked as such online and in the products description on the invoice. Due to the nature of a special order the following policies apply:
Special Order Items
- Non-returnable unless defective.
- Pre-payment is required before the item(s) will be ordered from the manufacturer regardless of account terms.
- Any shipping charges incurred from the manufacturer will be added to the invoice.
All efforts to expedite a special order will be taken. However, we cannot guarantee the item(s) will be in stock at the manufacturer's warehouse at the time the order is placed. Lead times will vary due to stock conditions, weather conditions, time of day the order is placed, inadequate pre-payment, or other credit issues.
Placing an item on hold
We are happy to take an order and hold the item(s) for you in our warehouse for 48 hours. After 48 hours, we will contact you to see if more time is needed. Should you need more time we can take payment for the items and continue to hold them for you.
We appreciate your understanding and your continued support.
Please contact us with any additional questions.